Refund policy

Return, Exchange & Refund Policy

At eastonbirch.com, we are committed to providing an excellent customer experience. In accordance with applicable consumer protection laws, you may request a return within 30 days of receiving your order.

Please read the following policy carefully to ensure your request can be processed as quickly as possible.

Return Address

Please send all approved returns to the following address:

Recipient: Kreena
Phone: +1 775-823-1352
Address Line 1: No. 160 Nijjiayan Road
Address Line 2: Jiangbei District
City: Ningbo
Province: Zhejiang
Postal Code: 315000
Country: China

Before returning any item, please contact our Customer Support team at contact@eastonbirch.com to notify us of your return and receive return authorization.

Return, Exchange & Refund Conditions

Item Condition

Returned items must:

  • Be unused and unworn.

  • Be returned in their original packaging.

  • Include all original tags and accessories.

Items that are damaged, soiled, altered, or show signs of use will not be accepted.

Proof of Purchase

A valid proof of purchase (order confirmation, invoice, or confirmation email) is required for all return, exchange, or refund requests.

Time Limits

  • Refund requests: Must be submitted within 30 days of receiving your order.

  • Exchanges: May be requested within 30 days of the original purchase date.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Refund Process

Step 1 – Prepare Your Return

Please package your item securely to prevent damage during transit.

Step 2 – Ship Your Package

Send the item to the return address listed above and keep your shipping receipt or tracking information until your return has been processed.

Step 3 – Inspection & Refund

Once we receive your return, we will send you a confirmation email.

If your return is approved, your refund will be issued to your original payment method within 10 business days.

Please note that your financial institution may require additional time to process and post the refund to your account.

Exchange Process

To request an exchange:

  1. Contact our Customer Support team at contact@eastonbirch.com, specifying the item, size, or model you wish to receive.

  2. Return the original item to the address provided above.

  3. Once your return has been received and inspected, you will receive a confirmation email.

  4. Your replacement item will be shipped as soon as possible, subject to availability.

Delayed Refunds or Exchanges

If you have not yet received your refund or replacement, we recommend that you:

  • Check your bank or credit card statement.

  • Verify your return shipment tracking information.

If you still need assistance, please contact us at:

Email: contact@eastonbirch.com

Data Protection

Any personal information collected as part of your return, exchange, or refund request is processed in accordance with our Privacy Policy and applicable data protection laws, including the GDPR where applicable.

Your information is used solely for processing your request.

You have the right to access, correct, or request deletion of your personal information by contacting us at:

Email: contact@eastonbirch.com

Reserved Rights

Easton Birch reserves the right to refuse any return, exchange, or refund request that does not comply with the conditions outlined in this policy or with applicable law.